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Frequently Asked Questions

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How do I pay for my treatment?

All our clinics accept card payments. We can take payments from all major banks except American Express.

For home visits we have a portable care reader or we can invoice you following treatment.

If you have custom fit earplugs made you will be invoiced before and can make payment via BACS.

Unfortunately we do not accept cheques or telephone payments.

Do you offer children appointments for earwax removal?

We're able to see anyone over the age of 14 years old. Unfortunately we cannot see anyone any younger.

Is there parking at the ear clinics?

Yes, all our ear clinics have parking available.

What happens if my new earplugs don't fit?

It is very unlikely that your earplugs won't fit due to the fact they're designed around the precise shape of your ear canals. However, sometimes this can happen and we will need to get them adjusted. We will need you to take photos of your earplugs in your ears and describe the symptoms you're having once they're in. We will let the company know and they will advise on best options.

Once my moulds are posted, how long before I receive my custom fit earplugs?

For most custom fit earplugs, please allow between 2-3 weeks for your order to be delivered. If you're purchasing any of our suppliers specialist products it can take longer, between 3-4 weeks. We will keep you updated throughout the whole process and let you know when your earplugs are on the way to you.

How long does it take to have ear moulds made?

Your appointment will last for approximately 45 minutes. This gives us enough time to perform earwax removal (if we need to) and then make your ear moulds. We will also have the chance to discuss the products you want to order and confirm any additional options you might like e.g. colour or lanyards.

Please note: samples of the products are not available to try during your appointment.

How much does it cost to buy the custom fit earplugs?

The cost of the individual custom fit earplugs vary from product and supplier. Once you have discussed your needs with us, we will send you a quote based on the product you want. By purchasing your earplugs through us, you will benefit from our exclusive pricing. Our costs are almost always cheaper than buying them directly from the suppliers.

What companies do you work with?

We have chosen to work with three UK based companies, all supplying a range of different custom fit earplugs. These companies are;

Snugs

ACS

Ultimate Ear

How much does it cost to have ear moulds made?

To have ear moulds made for custom fit earplugs it costs £30.

Please note this does not include the earplug product.

Who are custom fit earplugs for?

Custom fit earplugs provide superior noise reduction and comfort compared to generic options, making them ideal for anyone who needs consistent hearing protection or water blocking, from musicians and industrial workers to swimmers and light sleepers.

What is earwax removal?

Earwax removal is a process of cleaning our ears of excessive earwax that has built up in our ear canals. There are a number of different methods used to try and do this including the preferred method of microsuction, ear syringing / irrigation or manual removal. Some people can also remove their earwax blockage by using over-the-counter ear drops.

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See our earwax removal page for more information.

What is earwax removal via microsuction?

Microsuction is a professional earwax removal technique where a professional uses a specialised microscope and a medical suction device to carefully vacuum out earwax. Unlikely ear syringing where water is injected into the ear canal creating unnecessary risk of injury and hearing damage. Microsuction is safe, effective and painfree. It is the only treatment technique we use at Bristol Ear Health and is the national recommended method of earwax extraction.

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Read more on our earwax removal page.

What can I expect at my appointment?

Prior to your appointment we will review your symptoms and consent form to make sure microsuction is suitable for you. When you arrive, you will be welcomed by our staff. We will start with an assessment of your ears. Depending on what we find, we will either proceed with treatment or review any findings. Treatment takes approximately 15-20 mins for most people. Following treatment we will review your ears again and assess your ear drums for any issues. If we find something we don't like the look of we will provide you a referral letter and digital imagery to share with your NHS GP.

What is the cost of earwax removal in clinic?

Our clinic based earwax removal costs are as follows;

Earwax removal to one ear = £45

Earwax removal to both ears = £65

Consultation only / No earwax found = £25

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Visit our earwax removal page to find out more.

Do you offer home visits?

Yes, we offer home visits for the Bristol, Bath and surrounding areas. There is no restrictions on the places we can visits. If you live at home or within a care / residential home we're more than happy to come and visit you. Our treatment costs are the same but we do charge an additional "call out fee" based on your home address. Please visit our dedicated Home Visit page to find out more and submit a request.

Where do you provide clinic appointments and what days?

We currently run three Bristol based clinics every week. Providing plenty of appointments. Our clinics locations are;

Kingswood Health Centre: Monday & Thursday, 0900 - 1630.

Bedminster: Friday, 0900 - 1700.

Winterbourne: Wednesday & Friday, 0900 - 1630.

How long does each appointment last?

Our treatment times are as follows;

Earwax removal (including 14-18 year olds) = 30 minutes.

Custom fit earplugs = 45 minutes.

Home visits = 45 mins - 1hr.

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